There is no support desk and no ticket number. Both of these reach me directly, and I answer them myself — usually the same day, almost always within one working day.
Or write to me directly
info@urbanlightcompany.co.uk
07495 814205
Worth emailing about
- An order you have placed. Quote the order number from your confirmation email if you have it — but your name and postcode will find it just as well.
- A colour you can’t judge on screen. Ask and I’ll photograph the actual cord or finish in daylight and send it over. Better that than a return.
- A drop length, or something not on the site. The flex can be made longer or shorter, and I can usually do combinations that aren’t listed.
- Several lights for one room. If you want a run of three down a hallway or a matched pair, email me and I’ll set it up properly rather than you ordering one at a time.
- Something that arrived wrong. Send a photograph. See returns for what happens next.
How quickly I reply
Within one working day, most of the time. I make these around other work, so an email sent on a Friday evening may not get answered until Monday. If two working days go by with nothing from me, send it again — it will have gone astray rather than been ignored.
The number is a mobile and it is genuinely mine, so it goes to voicemail when I’m at the bench or in the van. Leave a message and I will call back. For anything with a photograph attached — a colour question, something damaged — email is quicker for both of us.
Business details
Urban Light Company is a trading name of Mark Broomfield, sole trader.
Not registered for VAT.
4 Shephards Place Reading RG8 7GB
Email info@urbanlightcompany.co.uk · Telephone 07495 814205
Elsewhere
Delivery · Returns and cancellations · Terms of sale · Privacy